Studio B Salon Policies At Studio B, we take pride in providing a premium, personalized experience for every guest. To ensure the best service for all, please review our salon policies below. Appointments & Scheduling When scheduling a chemical service, please also schedule a wash and blow-dry or a hair cut after the color, highlight etc to avoid leaving the salon with wet hair. The finishing time is not included in the chemical service timing. We kindly ask that you arrive 5–10 minutes early to settle in and prepare for your appointment. Guests arriving more than 15 minutes late may need to reschedule or modify their service. Cancellations & No-Shows Your appointments are reserved especially for you! We ask for at least 24–48 hours’ notice to cancel or reschedule. • Less than 24 hours’ notice may result in a 50% service charge. • No-shows will be charged 100% of the scheduled service. We understand emergencies happen — please contact us as soon as possible if something unexpected arises. Service Adjustments Your satisfaction is our priority. If you are not completely happy with your results, please let us know within 7 days of your appointment so we can make adjustments as needed. Products & Returns We stand behind the products we use and recommend. Retail products may be exchanged within 14 days of purchase. Opened/used styling tools are non-refundable. Payments & Gratuity We accept all major credit cards, cash, check, Venmo, Apple Pay and Studio B gift cards. If you kindly choose to leave a gratuity, we ask that it is paid in cash, a check written out to your stylist or Venmo.